Terms and Conditions

Last updated: March 5, 2026

1. Scope of Services

ÉireShine provides exterior cleaning services across County Wexford, which may include (but are not limited to): pure water window cleaning, gutter clearing and rinsing, fascia/soffit cleaning, roof cleaning, solar panel cleaning, softwashing of renders/exteriors, and exterior surface cleaning such as patios, paths and driveways.

Methods may include pure water systems, soft-bristled brushing, low-pressure rinsing, softwash application, and (where agreed) controlled pressure washing on suitable surfaces. Some deposits (e.g. paint, adhesives, heavy mineral staining, oxidation) may not be fully removable without specialist restoration, and results can vary depending on surface condition and contamination. Certain chemical treatments may involve chlorine-based solutions or other cleaning agents which, if carried by wind, runoff or overspray beyond the immediate treatment area, may affect nearby vehicles, fabrics, clothing, painted items, metals, plants or other sensitive surfaces.

2. Access, Utilities and Site Safety

• You agree to provide clear, safe access to all agreed work areas, including unlocking gates and confirming access codes where applicable.
• Where required, you agree to provide a suitable outdoor water supply. We may also require space to safely position equipment.
• Pets must be secured and kept away from the working area for safety.
• You must remove or protect any clothing, laundry, vehicles, outdoor furniture, soft furnishings, ornaments, covers, toys, pet items, or other movable belongings from or near the treatment area before work begins.
• Where soft washing or chemical treatment is being carried out, you must identify any delicate plants, ponds, painted finishes, fabrics, metals, or other sensitive surrounding items in advance so reasonable precautions can be taken.
• You must inform us of hazards such as slippery/uneven ground, fragile paving, loose gravel, soft ground, unstable walls, overhead cables, or restricted access.
• If a site is deemed unsafe, ÉireShine may refuse, pause, or modify service. Where work cannot proceed due to unsafe conditions or access issues, this may be treated as a late cancellation (see Section 8).

3. Your Property Condition Responsibilities (Critical)

By booking, requesting, or approving work to commence, you confirm that the relevant parts of the property are in reasonable condition, and that surfaces, fixtures, and access areas are suitable for the agreed service.

If anything is not 100% stable, secure, watertight, or suitable to be worked on, you must notify ÉireShine in writing before the appointment so we can assess and take appropriate precautions (or exclude that area). This includes (but is not limited to):

• Loose/missing roof tiles, cracked slates, fragile ridge caps, degraded pointing, loose flashing, or any known roof leaks.
• Unstable ladders points, fragile ground, unsafe slopes, soft lawns, weak decking, or brittle paths/paving.
• Failing window seals, cracked panes, poorly fitted frames, loose vents, open windows, or known water-ingress issues (including skylights/Velux).
• Cracked/loose render, hollow spots, failing paintwork, weak mortar joints, spalling brick, or previously repaired areas.
• Solar panel faults, loose brackets, damaged cabling/conduit, known inverter issues, or manufacturer warranty requirements/limitations.
• Any area, item, surface, vehicle, clothing, fabric, or surrounding property feature that may be sensitive to chemical contact, overspray, runoff, bleaching, spotting, or drift caused by weather conditions or site exposure.
• Any “delicate” or non-standard surfaces that could be affected by water, detergents, or rinsing.

If you do not disclose known issues in writing, you accept that ÉireShine will proceed on the understanding that the property is suitable and sound for the agreed service.

4. Roof & Solar Panel Work

Roofs and solar arrays are inherently higher-risk environments. Where roof/solar services are agreed, you acknowledge:

• We may clean from ground level, ladder access, or other safe access methods depending on conditions and risk.
• We do not guarantee that roof cleaning will prevent future moss growth or leaks; results depend on roof condition, shade, weather, and roof age.
• Where biocidal roof treatment is agreed, visible improvement is typically gradual and may continue to build for several weeks, often peaking at around 3 months depending on weather, temperature, shading, and the level of existing growth.
• Solar panels are cleaned using pure water methods unless otherwise agreed in writing. ÉireShine does not service, test, repair, dismantle, inspect internally, or warrant the condition or performance of any solar system.
• Solar panel performance gains cannot be guaranteed; outcomes vary based on soiling type, panel age, and system condition.
• We are not liable for faults, leaks, failures, breakage, reduced performance, or other issues arising from pre-existing defects, failed seals, poor installation, age-related deterioration, lack of servicing, hidden weaknesses, manufacturer restrictions, or unmaintained panel systems.
• Some manufacturers have specific warranty/maintenance requirements; it is your responsibility to confirm warranty terms before instructing any cleaning.

5. Patios, Driveways, Paths & Exterior Hard Surfaces

• Cleaning may reveal pre-existing damage (cracks, subsidence, weak joints, loose blocks, worn sealant) previously masked by dirt, algae or staining.
• Older concrete, tarmac, jointing sand, or sealed surfaces can be sensitive; we may refuse high pressure where it could cause damage.
• Oil, rust and deep staining may not be fully removable without specialist treatment.

6. Liability Disclaimer (Pre-Existing Conditions)

ÉireShine takes care to work safely and professionally. However, we cannot accept liability for issues arising from pre-existing faults or deterioration, including:

• Defective/failing seals, flaking paint, rotten timber, brittle frames, warped sashes, or latent defects in glass and fittings.
• Water ingress/overspray caused by failing seals, cracked panes, poor installation, open vents/windows, or degraded skylight/Velux frames.
• Condensation/fogging in double-glazed units due to latent seal failure revealed or aggravated during routine cleaning.
• Render/paint/mortar failure due to age, hollow spots, poor adhesion, prior patching, or existing structural movement.
• Surface damage where the material was already weak/unsuitable for the chosen method (unless you disclosed it in writing and we expressly agreed a safe approach).
• Effects arising from wind, airflow, runoff, overspray, or normal chemical drift during agreed soft wash or treatment services, including bleaching, marking, spotting, or stress to clothing, vehicles, fabrics, plants, painted items, metals, or other surrounding surfaces that were not removed, covered, disclosed, or protected in advance.

Normal water runoff, wet surfaces, and a degree of overspray or drift may occur during exterior cleaning and soft wash treatments. Customers are responsible for taking reasonable precautions to remove, protect, or disclose any nearby items or sensitive surfaces before service, and to monitor treated areas post-service.

7. Acceptance of Terms (Verbal or Written Approval)

These Terms apply when you (a) make a booking, (b) request work, (c) approve a quote, (d) pay a deposit or invoice, or (e) provide verbal or written permission for ÉireShine to commence work.

Approval to commence work is treated as confirmation that the property is suitable and sound for the agreed service, except where you have disclosed issues in writing beforehand (Section 3). The latest version of these Terms is available at https://www.eireshine.ie/terms-and-conditions.html. Nothing in these Terms affects your statutory rights.

8. Cancellations, Rescheduling & Access Failures

We require at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations with less than 24 hours’ notice may be subject to a fee. Appointments missed due to inaccessible areas, locked gates, blocked access, aggressive pets, or absence of the client (where required) may be treated as late cancellations.

9. Weather & Force Majeure

We may reschedule or cancel in adverse conditions (high winds, heavy rain, frost/ice, lightning risk, unsafe access). We will make reasonable efforts to notify you and rearrange within a suitable timeframe.

10. Reporting & Remedy

If you have concerns about the service, please notify ÉireShine within 48 hours of completion by email to info@eireshine.ie. Where appropriate, we will arrange a re-clean at no additional charge.

11. Heritage & Architecturally Sensitive Properties

Period/heritage properties may contain aged materials, historic sealants, and fragile finishes. Clients acknowledge that original glass, timber sashes, leaded/stained panels, and historic pointing may have latent weaknesses not visible on inspection.

We use methods intended to minimise force, but cleaning can reveal or exacerbate pre-existing issues unrelated to the service performed. Certain features (e.g. stained glass, decorative entrance doors, fragile trims) may be excluded unless explicitly agreed in writing.

12. Referral Promotion Terms (Facebook) (If Applicable)

If you participate in an ÉireShine referral promotion, the promotion-specific terms shown on the referral page (and any associated confirmation messages) apply in addition to these Terms.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Ireland. Any disputes will be subject to the exclusive jurisdiction of Irish courts.