Privacy Policy

Last updated: February 09, 2026

This Privacy Policy explains how ÉireShine (“we”, “us”, “our”) collects, uses, stores and shares personal data when you visit our website, contact us, request a quote, book a service, or use any of our forms (including referral promotions).

1. Who We Are

ÉireShine Window Cleaning
County Wexford, Ireland
Email: datacontroller@eireshine.ie
Phone: +353 89 949 1525

2. What Data We Collect

• Contact details (name, phone number, email address).
• Service details (address/Eircode, access notes, booking preferences, photos you send us, and job-related notes).
• Website/technical data (IP address, device/browser information, and cookie/usage data where enabled).
• Referral promotion data (referral code and the details provided in the referral form, if used).

3. How We Use Your Data

• To respond to enquiries and provide quotes.
• To schedule and deliver services (windows, gutters, roof, solar, patios/driveways, softwashing and related exterior cleaning).
• To send booking confirmations, reminders, and service updates.
• To maintain business records (including invoicing and customer support).
• To improve website performance and security (analytics and anti-spam controls, where enabled).
• To comply with legal and tax obligations.

4. Lawful Bases for Processing (GDPR)

• Contract / steps prior to contract: to quote, book and provide services you request.
• Legitimate interests: to operate our business, prevent misuse/fraud, keep our website secure, and improve services (balanced against your rights).
• Legal obligation: to retain certain records for tax/accounting requirements.
• Consent: where you actively opt in to marketing communications or non-essential cookies (you can withdraw consent at any time).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to help the website function, remember your preferences, and measure performance. Non-essential cookies/tracking are used only where you provide consent, in line with Irish ePrivacy Regulations and GDPR requirements.

Manage Cookie Settings

Tip: If you change your mind later, you can return here and use “Manage Cookie Settings” at any time.

6. Referral Promotion and Customer Rewards (If Applicable)

If you use a referral code (or participate in any ÉireShine referral promotion), we process the data submitted to administer the promotion, validate eligibility, and apply any discounts/credits.

What we collect

• Referrer: name/identifier (e.g. Facebook name), and the referral code issued.
• Friend (new customer): name, phone, email (if provided), service address, booking preference, and any notes you submit.
• Operational data: code status (single-use), timestamps, and basic audit logs to prevent misuse.

How we use it

• Validate the code and confirm eligibility (e.g. new household in County Wexford, single-use code).
• Apply the promotion benefit according to the promotion terms shown at the time.
• Contact you to arrange the booking and provide service updates.
• Prevent fraud or misuse (including reuse of codes).

Retention

• Referral submissions and anti-fraud logs: typically up to 12 months after the promotion ends (or longer if needed to resolve disputes).
• Service and invoicing records: retained as required for legal/tax purposes (often up to 6 years).

7. Third-Party Services

We may use trusted providers for hosting, email delivery, analytics, customer communications, and booking/scheduling. These providers process data on our instructions (as processors) where applicable. We do not sell personal data.

8. Data Sharing

We share personal data only when necessary to provide services or operate the website (for example with hosting/email/booking providers), or where required by law. Where third parties are involved, we aim to use GDPR-compliant providers and appropriate safeguards.

9. International Transfers

If any service provider stores data outside the EEA, we use lawful transfer mechanisms (such as adequacy decisions or Standard Contractual Clauses) and appropriate safeguards.

10. Your Rights

You have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion (where applicable).
• Restrict or object to processing (including objection to legitimate interests).
• Data portability (where applicable).
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Data Protection Commission (Ireland).

To exercise your rights, contact us at datacontroller@eireshine.ie.

11. Data Retention

We retain personal data only for as long as needed for the purposes described above, including providing services and meeting legal/tax obligations.

12. Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is 100% secure, but we take security seriously and work to reduce risk.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be published on this page with an updated “Last updated” date.

14. Contact Us

For privacy questions, contact:
📧 datacontroller@eireshine.ie